All returns, for damaged merchandise or otherwise, require a Returned Material Authorization (RMA), which may be obtained only by calling our Customer Service at 239.690.3020. Please do not attempt to notify us by email as we need to determine the specific problem and give you appropriate instructions to resolve the matter.
SHORTAGES AND DAMAGED GOODS. Please inspect your entire order immediately upon receipt and record all missing or damaged items so that all discrepancies can be reported at the same time. Claims for merchandise shortage or damaged goods must be made within 7 days of receipt of shipment. Defective items will either be replaced or credit will be given, the choice of which is solely at our discretion. For items we deem, in our sole discretion, to be defective, we will reimburse return shipping charges provided our return instructions are followed.
UNDAMAGED ITEMS FOR RETURN. The purchaser may return for credit or refund goods that have been received provided that they contact us within 45 days of the day we ship the goods. All components, including cables, power supplies, CDROM disks, and instructions must be returned with the original product packaging and placed in a larger sturdy box with adequate packaging to ensure safe return.
ABSOLUTELY NO CREDIT WILL BE GIVEN IF HARDWARE PRODUCTS (e.g., PixelPusher(R), EyeTalk(R) and others) HAVE BEEN OPENED. These products are warranted to be free of defects in material and workmanship, and to operate as advertised in the product literature. However, if the customer should attempt to open, or in fact open the cases, the warranty is null and void. There are no serviceable parts inside the case.
The customer is responsible for paying the cost of shipping by traceable means to return the goods to EyeTalk Systems. We do not issue call tags. The customer is responsible for arranging shipping via traceable means for all returns.
You should purchase insurance from your shipping agent, as we will not be responsible for damage to items that you return that arises from your handling, inadequate packing, or loss or mishandling by the carrier you choose.
Returns, except for damaged goods, may be subject to a 20% restocking fee which may be applied at our discretion.